FAQ

Frequently asked questions

Are your items new or used?


Most of our items are new in box or new open box merchandise. All larger items and furniture is assembled by employees for your convenience, as well as to check to make sure the item is usable and in good condition.




Do you have any second hand merchandise, as I don't want new?


Sometimes items have been lightly used when we receive them from the distributor. We will mark these items down even more than the discounted retail price that we offer them.




Are you a thrift store?


We are no longer a thrift store. We started out as a thrift store 10 years ago and have evolved into a liquidation retail store.




Do you have any antiques and collectibles like you used to have when you were a thrift store?


Yes, we still have a large selection of collectibles and antiques we offer 24/7 on our ebay store front. Click on the link on the home page to view and purchase through ebay.




Do you ship or offer delivery?


Small items that can be shipped are offered with shipping here online. Larger items can be delivered to your home locally by our subcontracted delivery service. They charge $4 a loaded mile with a $30 minimum fee. Second floor deliveries are an additional $25 for the guys to carry up the stairs. Over the bridge delivery has an additional $15 bridge toll fee for a box truck. Not all areas over the bridge are subject to delivery. The service has the option of not delivering.




Do you hold items?


We only hold items when they are paid for in full.




How long will you hold items after I pay?


We ask that you to pick up your items within 2-3 days. We are limited on space and your item can possibly be holding up assembly of new merchandise.




Do you offer curbside pick up for those not wanting to come inside?


Yes we do. Please call when you are in the parking lot and we will be more than happy to bring your items outside for you.




Are you open to the public?


We are currently open to the public at this time. We follow all state mandated requirements and offer hand sanitizer and social distancing. All staff are wearing masks and all in coming customers are also required to wear masks as well.




How often do you get new merchandise?


We get weekly shipments on new merchandise shipped in by tractor trailer delivery. New items are added to the sales floor daily after the merchandise is processed for sale.




Where do you get your merchandise?


All merchandise comes in direct from big box retailers. Most of the merchandise is from online orders that are either shipped to store and abandoned or are canceled en route by the customer as they are being shipped. Occassionally an item is received that may have been used or the person "attempted" to assemble and returned back to the shipper.




What is your return policy?


All sales are final. We do not offer returns or exchanges on most merchandise. We do guarentee that an item is in working condition when leaving the store as it has been tested by an employee. Those items in boxes that are unable to be checked, such as small appliances and items with plugs, can be returned within 24-48 hours if they are defective. You will be notified at time of sale if your item is able to be returned for damages.




Can I pay in person?


We only will hold your item if it is paid in full. If you do not wish to pay online the item will be available for someone to purchase until your checkout is complete with payment. We do accept phone payments over the phone during regular business hours of 10am to 7pm Monday through Saturday & 10am to 5pm on Sunday. Otherwise your item is available for other people to purchase.




Do I need a paypal account to check out and pay?


No, you do not. You can check out as a "guest" through paypal by using any credit or debit card. Your